07Web apps · Prototype
Spa and beauty shop operations app
Bookings, walk-in orders with QR payment, rooms, staff clock-in and sales in one place, and AI replies to customers first in the inbox.
1Problem
Spas and beauty shops kept bookings, walk-in orders, room assignments, staff hours and sales in different places.
Customer messages were spread across Zalo, Messenger and WhatsApp, so replies were slow at busy times.
2Process
- 01We built a manager app and a staff app on the same data. Managers use a computer or phone, staff use their phones.
- 02Messages from Zalo, Messenger and WhatsApp land in one inbox.
- 03AI replies to the customer first and drafts the booking, then the manager checks and approves it.
- 04The screens come in Vietnamese, English and Korean.
3Result
- 2Apps on the same data (manager, staff)
- 3Message channels in one inbox
- 3Screen languages
This is a prototype. The shops and staff on screen are made-up data.
